Facebook & Instagram
Handle new messages from connected hotel accounts in the inbox. Receiving messages and replying manually require setup and approval.
Read the guide: Facebook & InstagramStaySend / Features
The tools for your guest communication.
An overview of the available features. Your hotel’s modules are selected during setup.
Reply suggestions for your team
Request a draft for the guest’s current question using approved hotel knowledge. Check the sources, edit the text and send it yourself.
Read the guide: Reply suggestions for your teamVoice assistant pilot
Use hotel knowledge and stay enquiries in a voice conversation. Browser voice tests and telephone operation require separate setup and acceptance.
Read the guide: Voice assistant pilotShared messenger
Handle conversations by channel and status, open guest details and prepare reviewed reply drafts. Additional channels require approval.
Read the guide: Shared messengerGuest overview alongside the conversation
View reliably linked contact details, past and upcoming stays, overnight stays and existing offers alongside the conversation.
Read the guide: Guest overview alongside the conversationWebsite chat in your hotel’s design
Set the greeting, colours, images, language and allowed websites. Guests can ask questions and add their travel details step by step.
Read the guide: Website chat in your hotel’s designHotel & regional knowledge
Maintain hotel information and regional recommendations separately, record sources and approve answers in German, Italian and English.
Read the guide: Hotel & regional knowledgeAI with verified facts
Turn approved knowledge into natural wording. Your team reviews new knowledge suggestions; sensitive questions and missing facts remain staff cases.
Read the guide: AI with verified factsAvailability & chat offers
Once enabled, website chat checks inventory and stay rules. Complete enquiries can become priced offers with an email and confirmation link.
Read the guide: Availability & chat offersSend offers faster
Rooms, prices, extras, language and hotel content are combined into an offer for review.
Read the guide: Send offers fasterFollow up on offers
Schedule, pause and review reminders for open offers before sending.
Read the guide: Follow up on offersTemplates, media & translation
Design email templates visually, manage images and documents, and improve and translate text with AI assistance.
Read the guide: Templates, media & translationReview sending & responses
Understand sends, opens, clicks and offer responses. Intentionally untracked check-in emails remain in send totals, outside the tracking base.
Read the guide: Review sending & responsesYour own guest domain
Serve supported guest links and mailing images through your own subdomain after DNS and HTTPS verification. Setup is assisted.
Read the guide: Your own guest domainPrepare targeted campaigns
Manage audiences, language variants and channel-specific consent for email and WhatsApp. The optional Campaign Center is used after separate activation.
Read the guide: Prepare targeted campaignsHelp & documentation
Read it all. Step by step.
Setup, messaging, website chat, hotel knowledge, offers and sending: the public handbook provides guides, requirements and help with common questions.
Integrations
Integrations with a clear contract.
ASA Hotel and website enquiries use separate interfaces. Other systems are assessed during setup, planned as dedicated adapters and tested before use.
ASA OTA/SOAP and booking import
Website enquiries via API key
SMTP and existing email systems
Shared app interface for check-in emails