Hotel requirements
- An enabled availability or offer feature.
- Complete inventory successfully transferred for the requested period.
- Suitable room capacities, prices, minimum stays and arrival/departure rules.
- A suitable offer template and configured, enabled sending.
The guest workflow
- The guest states their travel request, period or month and desired duration.
- The chat collects missing details about arrival, departure, adults, children and their ages where needed.
- StaySend checks actual inventory and hotel rules. A flexible search can suggest up to three suitable periods.
- A selected alternative is checked again. The necessary contact details are collected for a requested offer.
- The calculated offer is created with a saved price snapshot and can be provided by email and link.
Corrections and missing data
Guests can correct dates or occupancy in the conversation. Checks must then use the new details. If data conflicts, the chat asks for clarification. Missing inventory is not proof of being sold out; incomplete data or rules require staff review.
An offer request does not create marketing consent. Existing offers retain their saved state; later price changes do not rewrite it retrospectively.