From suggestion to reply
- Open a conversation and the appropriate reply channel. Read the latest guest message and existing travel details.
- Choose “Generate reply suggestion”. The draft uses knowledge sources approved for your hotel and the channel.
- Review the text, sources and warnings. Clarify missing details and personal service requests yourself.
- Choose “Insert into reply”. If the input already contains text, explicitly confirm replacing it.
- Edit the draft if needed, check the reply window and then click Send yourself.
When the conversation changes
A new message or channel change can invalidate a suggestion. Request a new one and review it again. A late response must not restore an earlier conversation state.
Requirements and limits
Guest-reply AI must be enabled and current knowledge approved with appropriate channel rules. Website and WhatsApp are set up separately; Facebook and Instagram also require pilot approval. Missing facts or blocked sending still require staff review and respect for channel limits.