STAYSEND FOR HOTELS
Website chat, WhatsApp, hotel knowledge and offers in one place. StaySend connects guest conversations with the right information and supports your team from the first question to the next stay.
Website chat · WhatsApp · Email · Hotel knowledge
Handle website chat and WhatsApp in the shared messaging area.
Website chat and WhatsApp are enabled per hotel. Facebook and Instagram also require limited pilot access and a valid connection.
Read about the workflowView relevant contacts, stays and offers directly alongside the conversation.
The overview requires an unambiguous link to existing guest data.
Read about the workflowMaintain hotel and regional knowledge and approve it for answers.
AI assistance requires setup. Missing facts are not added automatically.
Read about the workflowCreate offers using the stored room, pricing and stay rules.
Automatic chat offers also require complete inventory and activation.
Read about the workflowA shared working day
Connect your hotel workflows with guest communication. StaySend complements your PMS with shared messaging, approved knowledge and offers based on your inventory and pricing rules.
Handle website chat and WhatsApp in one messenger. Linked stays, travel details and offers are directly accessible, including on smartphones.
Maintain hotel and regional knowledge in German, Italian and English. AI drafts answers from approved facts; unresolved or sensitive questions stay with your team.
Check availability and rules, calculate prices and create an offer guests can confirm online. Sending status and scheduled follow-ups remain traceable.
The right information stays with the conversation: your team can advise personally, use verified answers and prepare the next step.
See it in your own workflowNew tools for everyday hotel work
New tools for your team, with clear approvals and the next step explained in the help centre.
Pilot with limited access
Handle new messages from connected hotel accounts in the inbox. Receiving messages and replying manually require setup and approval.
Read the guide: Facebook & InstagramReview, insert, send
Request a draft for the guest’s current question using approved hotel knowledge. Check the sources, edit the text and send it yourself.
Read the guide: Reply suggestions for your teamBy channel and status
Filter open, unread and closed conversations. Empty website sessions appear only after a message has been saved.
Read the guide: Find conversations fasterYour personal selection
Hide rarely used blocks in your own browser and show them again when needed. Content and existing templates are preserved.
Read the guide: Keep text blocks organisedWorkflow
The workflow remains clear, reviewable and suited to your hotel’s processes.
A website form, ASA OTA/SOAP or manual entry supplies guest and stay details.
Rooms, prices, extras, language and hotel content are checked before sending.
The guest receives a clear offer in the hotel’s design with a direct way to confirm.
Open offers are followed up, paused or handled manually according to your rules.
Your team sees sending, responses and confirmations in one place.
How would this workflow look with your enquiries?
In the demo, we walk through one realistic workflow together.
Integrations
ASA Hotel and website enquiries use separate interfaces. Other systems are assessed during setup, planned as dedicated adapters and tested before use.
ASA OTA/SOAP and booking import
Website enquiries via API key
SMTP and existing email systems
Shared app interface for check-in emails