Getting started with StaySend

From an activated hotel account to your first verified workflow.

Where to find this feature: Hotel settings → Hotel and sending

What to prepare

StaySend adds guest communication, knowledge and offers to your hotel software. To get started, you need an activated account, your hotel details, suitable content and configured email sending. Additional modules are enabled for your property.

Step by step

  1. Sign in via Login. If your account is not yet activated, arrange setup with StaySend.
  2. Check your hotel profile, contact details, default language for hotel content and appearance under Hotel settings. Choose your personal interface language separately.
  3. If you want to create offers, maintain room categories, prices, stay rules and offer terms.
  4. Prepare the required language versions and images under Templates and media.
  5. Test a realistic workflow with an explicitly selected internal test recipient. Only then enable sending and the automations you want.

Add more modules

  • Messaging: set up website chat and/or WhatsApp.
  • Hotel knowledge: maintain facts, review their content and approve them once for all chat channels.
  • Website offers: check inventory, prices, templates and the offer feature separately.
  • Campaigns and your own guest domain: arrange setup and activation with support.

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